Returns and Refunds
All items for sale in the Gear Patrol Store are FINAL SALE. For any questions about your order or to report an order that arrived defective or damaged, please contact our support team by emailing us at firstname.lastname@example.org with the following information:
- Your order number
- What product(s) you ordered
- Question about your product or description of damage with photo
We will get back to you ASAP.
To be eligible for an exchange of a damaged product, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will coordinate with you. We want you to enjoy your new gift!
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and unfortunately, they will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance and we will assist where we can. We can’t guarantee that we will receive your returned item.
Currently the only products available for international shipping are Gear Patrol Magazines and subscriptions. Any other products added to an international order are subject to cancellation.
Gear Patrol Magazine - Continuous Service Program
By completing a purchase of a subscription to Gear Patrol Magazine, your subscription will be automatically renewed at the end of each subscription term, at the rate then in effect, unless you tell us otherwise. You authorize us to fulfill your subscription and charge the credit/debit card/3rd party payment account provided. The credit card on file will be charged one year from the date of the original order. You may opt out of the automatic renewal at any time by logging into your account to cancel your order or by contacting customer service. If you purchased a subscription with promotional pricing, the subscription will auto-renew at the full rate then in effect.